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Tenants Guide

Before your property search begins it is important to understand the amount that you can comfortably afford alongside your other outgoing payments. You may also wish to consider the amount required to cover utility bills such as gas, electric, water and council tax. Looking for a home which suits you and your family can be difficult. By limiting your searches online you can see properties which are in your desired area; in your budget and the right size for you.

Once you have found a property which has caught your eye it is time to arrange a viewing. Contact the office and speak with an agent to find a time and date which suits you best. The agent may ask a few questions about your background which will help us to understand whether the property would be suitable for you. When viewing the property take your time looking around and don’t hesitate to ask any questions.

The next step after your viewing has taken place is to call the office if you are interested in completing an application. The agent will be able to send over the application form and explain the process of renting with us. Your initial application will then be forwarded on to the landlord who will confirm whether they are happy to proceed. Once we have received confirmation you will then hopefully receive a call with the good news!

Once everything has been agreed by yourself and the landlord, you will be required to pay a holding fee which is the equivalent of one weeks rent to secure the property. You will then be forwarded the full application through HomeLet which is an external referencing company. You will need to input your details and attach documentation such as: wage slips/tax return, bank statements, proof of address and photo ID. They will also require references from your employer as well as your current landlord if applicable, so make sure to inform your referees as having this ready will speed up the process. A credit check will also take place during this time. We will be in contact throughout the process to let you know how the application is moving forward.

When we have received the completed reference report and credit check we will let you know that your application has hopefully been successful. At this stage we can schedule your check in date when you will sign the contracts, collect the keys and pay the outstanding rent and deposit.

On your move in date you will be required to sign a tenancy agreement and inventory as well pay the outstanding rent and deposit. Once this is complete, you will be able to collect the keys to your new home!


Tenant Fees

Below you will find all permitted payments and additional fees that may apply when you rent a property through Kay Collins.

Before the tenancy begins

Holding Fee

Equivalent of 1 weeks’ rent

Deposit

Equivalent of 1 months’

Rent

Rent agreed per calendar month

Pet Rent

Additional £25 pcm (cats and dogs only)

The holding fee is payable in order to secure the property throughout the application process. The amount is then deducted from the first months’ rent upon a successful application. The holding fee is refundable in the case that the agent is responsible for withdrawal of the application, the holding fee is non-refundable if the applicant withdraws from the application or gives either misleading or incorrect information throughout the referencing process which leads to a declined application.

Below you will find all fees which may apply throughout your tenancy with Kay Collins.

During the Tenancy

Amendment fee

This cost is applicable where a tenant requests for details to be amended on the tenancy agreement. This charge is also applicable for the addition or removal of a tenant.

£50

Lost key/security device

The tenant is liable for loss of keys or security devices. If keys are unable to be cut, the tenant is liable for the cost of a lock change.

Up to £50

Late payment fee

If the rent is still overdue 14 days after the rent due date, there will be a charge of interest for the late payment of rent at a rate of 3% above the bank of England base rate.

Early termination fee

If early termination of the contract has been agreed by the landlord, the tenant is responsible for paying the landlord's letting fee along with the rent up to the date that a new tenant moves into the property.

 

Read What Our
Customers Say

"

I’ve been a landlord for 40 years and worked with a lot of property management agents. The very best is Kay Collins Lettings & Management!

KCL has managed properties for...

Landlord - Amanda

"

I rented a property with Kay Collins for 7 years. I have no complaints at all. They have been helpful from beginning to end. Specifically Coral, Olivia and Jasmine who have each been extremely...

Tenant - Stephanie

"

Kay Collins have been excellent in looking after my property and I would highly recommend them as they are professional and very helpful in all aspects both for myself and my tenant.

...
Landlord - Dorothy

"

Great service from start to finish, would recommend as property professionals in Hindley.

Vendor - Greg

"

I would really recommend Kay collins as a letting agent as they really helped me when looking for my first property and I would definitely use their services again.

Buyer - Kim

"

I rented a property with Kay Collins for 7 years. I have no complaints at all. They have been helpful from beginning to end. Specifically Coral, Olivia and Jasmine who have each been extremely...

Tenant - Stephanie

"

We have previously had our properties managed by National letting companies and found them to be more interested in getting the property rented at all cost rather than a tenant that...

Landlord - Simon & Amanda

"

I would like to say how happy I am with the service provided by Kay Collins management. I have used them for about 10 years now and have always found them to be easy to contact, (unlike...

Landlord - David and Sheila

"

I’ve been using Kay Collins since I first started investing in property. In that time I’ve used various letting agencies but I always ended up coming back to Kay Collins. They...

Steven James - Landlord

"

I complete work for over 8 Letting Agents within the North West, and consider that Kay Collins, and their wonderful staff to be THE BEST, and try to get every New prospective Landlord to use...

Contractor - Dave

"

I've been working with Kay Collins and her team for the last few years and they managed a couple of my properties, i found them to be very helpful and prompt with my queries and get things...

Landlord - Sharron

"

I have been using Kay Collins as a letting agent for about 10 years. I live away from the area and need an agent who is able to oversee  emergencies, such as boiler repairs at all...

Helen - Landlord
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